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Frequently Asked Questions
We don't have all the answers but we try.
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Do we accept recycled/scrap wood?Absolutely. Recycle, reuse and all that jazz. We love using other people's scraps to create things. This is one of our favorite ways to give back to this planet.
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What are the payment options?We accept payment via PayPal as well as Mastercard, Visa, American Express and Discover. And as soon as Wix adds Venmo to the payment options we will use that because it's easy.
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Will sales tax be applied to my order?Yes. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. These vary by locality and will be calculated at checkout after you have entered your billing address.
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Why has the price changed?All prices on this website are subject to change without notice. We are dealing with wood products so if the price of wood changes so do our prices. While we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.
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What is your return policy?We take great pride in the products we make and sell on our website. But we realize sometimes things just do not work out. Which is why we’re happy to offer Stress-Free Returns. If, for any reason, you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price at any time. It’s that simple! No hoops to jump through and no strings attached! We get it! We do ask that you note the following: · Items should be in original packaging if possible. · You will be responsible for all shipping costs for the exchange (a shipping invoice will be sent) · Be sure to include a copy of your shipping invoice with your return to ensure proper credit is given. ​ Thank you for understanding that we are a small business and not Amazon. If you have questions regarding a return, just reach out to us and we are more than happy to assist you.
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Shipping Rates and Delivery TimesWe ship all our products through USPS. Orders are shipped within 2-4 business days unless we are temporarily out of stock for a particular product. Shipping time and cost varies by locality and will be calculated in the checkout process after you enter your billing address. ​ Most of our products are made when you order them so please have patience on when we get them shipped out to you. If an item falls out of the 2-4 day window listed above we will notify you ASAP of those delays. ​ If we decide to take on your custom made project then we will discuss with you at that time about how long it will take to complete your order.
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Do you sell gift cards?Yes of course we sell gift cards. What kind of monsters would we be if we did not? Do I have to spend my entire Online Gift Card at once? If your order total is less than the balance on your Online Gift Card you can use your card again on a future order. Where can I use my Online Gift Card? The certificate can only be used on our website. Don't be selfish buy some for the people you love and hate! What happens if my order total is higher than my Online Gift Card amount? You will be prompted to enter your credit card information or another Online Gift Card if the amount of your order exceeds the balance on your Online Gift Card. Does my Online Gift Card expire? Are there any fees? No they do not expire and there is no silly fees charged for using or not using it. Can I get a refund on my Online Gift Card or a purchase made with an Online Gift Card? We cannot offer refunds on the purchase of an Online Gift Card. If you return a product that was purchased with an Online Gift Card only, the amount of the return will be added back onto your Online Gift Card. Otherwise, the amount of the return will be added back onto your credit card.
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Still have questions? Get in touch and we’ll be happy to help.
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