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Terms and Conditions

Effective Date: 04/3/2025

 

We’re excited to help you create a space that truly feels like your own. Before we get started, here’s what you need to know about working with us. By using our services, you agree to the following terms.

Who We Are

Southern Star Studio, LLC is all about bringing creativity and craftsmanship together. We offer design, contracting, remodeling, home decor, woodcraft, welding, painting, and more to personalize your space.

How Our Services Work

  • Every project is unique! We’ll discuss your vision, create a plan, and agree on a budget and timeline before we get started.

  • Changes along the way? No problem! Just know that additional requests may affect pricing and deadlines.

  • We keep you in the loop! Your approval is required at key points before moving forward.

Pricing & Payments

  • We provide estimates based on our initial consultation. Prices may change if the project scope shifts.

  • A deposit is required to secure your project. Payment plans will be outlined in your service agreement.

  • Late payments may be subject to additional fees.

Refund/Cancellation Policy

We get it; things happen! Here’s how we handle cancellations and refunds:

  • Cancellations: If you cancel before we start work, your deposit may be refunded at our discretion. Once work has begun, refunds are limited based on progress.

  • Refunds: Due to the custom nature of our work, we do not offer full refunds once materials have been ordered or labor has started. However, we’ll work with you to find a fair resolution.

Fullfillment/Shipping Policy

  • For home decor items and custom pieces, we’ll provide estimated shipping times at the time of purchase.

  • Shipping costs and delivery times vary depending on location and product type.

  • We’re not responsible for shipping delays caused by carriers, but we’ll do our best to keep you updated.

Privacy Policy

Your privacy matters to us! Here’s what we do (and don’t do) with your info:

  • We collect basic information to process orders and provide services.

  • We will never sell or share your personal information without your permission.

  • For more details, contact us for our full privacy policy.

Liability & Warranties

  • We stand by our craftsmanship! If there’s an issue with our work, let us know, and we’ll work to make it right.

  • We can’t be responsible for damages due to misuse, neglect, or factors beyond our control.

  • Unforeseen delays (like material shortages or weather) may impact timelines. We’ll always communicate any changes as soon as possible.

Dispute Resolution

If any issues come up, we’d rather talk things out than go straight to legal action. If needed, disputes will be resolved through mediation or arbitration under Texas law.

Changes to These Terms

  • We may update these terms from time to time. If we make significant changes, we’ll notify you.

  • For any questions, feel free to reach out to us at:

 

Email: josh@southernstarstudio.com

Phone: +1 936-337-3307

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